Frequently Asked Questions

We currently provide storage for the smaller things in your home that take up space and can fit in our storage bins. However, many of our customers also like having us store items they already have in boxes or bins, which we can also accommodate.

Step 1. After you place your order, we deliver the storage bins to your home.

Step 2. We pick up the bins from your door when you're ready and store them in our secure facility.

Step 3. We return your stuff when you need them right back to your door. You can get one or all of your bins back at any time.

Currently we are serving metro San Diego.

We will be adding additional areas soon!

Instead of paying for an entire storage unit that you would have to drive out to, Juujbox allows you to store smaller items in our provided storage bins that can be picked up and delivered right to your door.

Our pricing makes the process easy, avoiding any hidden fees or surprise expenses.

The price of monthly storage for each storage bin is listed on the "Get Started" page.

Select the number of bins you'll need, and you'll pay for those each month.

There are only two fees we charge:

1. Monthly cost of storage is determined by the number of storage bins or custom items you select and choose to have stored.

2. Delivery fees. In the spirit of keeping things simple, we only charge a flat delivery fee of $30 when you want your bins back. The number of bins or weight doesn't matter.

Yes the cost of tax is already included in our costs.

Juujbox will provide storage bins for you to use as long as you're a customer. Once you decide that you no longer need our services, you can return the empty bins to us or pay $20 for each bin to keep it as your own.

Life happens to all of us. We ask you to be proactive and contact our billing team to make us aware of any hardship you might be going through. We will do our best to set up alternative payment arrangements for you.

We will notify you if your payment does not go through so you can update your payment method. After 21 days we'll charge a $10 late fee.

You'll receive an email confirmation after placing your order.

From there, we'll work to get the storage bins you requested to your home quickly. Again, there's no additional cost for this service.

Once you've packed things up and are ready, you'll reach out to our team to schedule a pickup.

Our goal is to be at your door for pickup in less than 72 hours from the moment you tell us you're ready.

It's free! We don't charge you to pickup your storage bins.

Our delivery team will always have extra storage bins on hand. We'll ensure they can provide one to you, and we'll add the additional cost to your subscription.

If you're unable to be there during pickup, you'll need to identify someone authorized to sign off on our services available that will be present at that time.

To confirm someone other than yourself to oversee this process, we ask you to please send us an email confirmation to support@juujbox.com and provide us with the full name of that person, the best contact number and a quick note approving them to oversee pickup.

We charge a flat fee rate of $25 for deliveries.

You can request one or all of your items back. Each trip to your home for delivery will be a flat rate of $25.

Yes absolutely. Please feel free to request which items you want back when our customer support team contacts you to confirm your request.

We ask you to provide us with 48-72 hours notice for deliveries.

For extreme circumstances, rush deliveries are available for an additional $50 fee for a 24 hours turn around time.

Our delivery team will provide you with windows of availability for you to choose from.

If you're unable to be there during delivery, you'll need to identify someone authorized to sign off on our services available that will be present at that time.

To confirm someone other than yourself to oversee this process, we ask you to please send us an email confirmation to support@juujbox.com and provide us with the full name of that person, the best contact number and a quick note approving them to oversee delivery.

Yes we can but there are two things to consider:

1. If you'd like your items delivered to a different address in the same zip code, there will be no additional charges to you and we'd be happy to do it.

2. If you'd like items delivered somewhere beyond the above, we can ship them to you via FedEx, UPS, or USPS.
We would still charge you the delivery fee of $25 for picking the box up, and will only pass through the shipping costs from the carrier after that.

Please call us to determine pricing and note that we are not responsible for any damage that could occur to your items in-transit after they leave our facility.