Frequently Asked Questions

We currently provide micro-storage, college storage and moving box rental services.

Micro-storage is defined as items that one person can carry. We don't store large bulky items like full size mattresses, bed frames, sofa's and etc.

Currently we are serving San Diego and Orange County.

We will be expanding to more cities soon!

Instead of paying for an entire storage unit that you would have to drive out to, Juujbox allows you to store smaller items in our provided storage bins that can be picked up and delivered right to your door.

Our pricing makes the process easy, avoiding any hidden fees or surprise expenses.

It's simple! We drop off our reusable moving boxes, you pack them, and we'll pick them up, store them securely for the summer, and deliver them back to you when school resumes.

Yes! Juujbox will pickup any item that one person can carry. We don't store large bulky items like sofa's, or bed frames, but we store most common items found in a dorm.

You'll only be billed for the number of bins we take to storage. If you requested 5 bins and only used 3, we'll refund you for the 2 bins you didn't use.

Yes, we also provide year-round storage solutions and storage for special circumstances, such as studying abroad, event-related or temporary relocation.

Yes we use a secured, climate controlled facility. We do not use third party storage units.

We offer two hour delivery windows beginning from 8 am through 6 pm and sometimes later depending on the workload and demand.

Yes absolutely, we can deliver to any address in San Diego or Orange County.

Just contact us with a 72 hour advance notice and we'll have your items back to your new address. There are no additional fees beyond our standard $30 delivery fee.

We often support student athletes and students who take summer classes that need to be back early, or leave on a non typical date.

Yes absolutely! Our full-service storage means we'll come all the way up to your dorm room. You will need to have your phone handy to give us access to the building and in some cases meet us downstairs to escort us to your room.

Your price is determined by the items you have stored in our warehouse and the amount of space they take.

For students we offer per item pricing, or an all-inclusive plan that allows for any combination of 20 items for a fixed monthly fee.

There are only two fees we charge:

1. Monthly cost of storage is determined by the number of storage bins or custom items you select and choose to have stored.

2. Delivery fees. In the spirit of keeping things simple, we only charge a flat delivery fee of $30 when you want your bins back. The number of bins or weight doesn't matter.

Your billing cycle starts on the date we pick up your packed items and continues on a monthly basis until we redeliver them. You won’t be charged while you have the empty boxes for packing.

We do not prorate charges for partial months.

The reason we don't prorate is that our warehouse commitment cycle is also based on full months of service, and we allocate storage space accordingly. As a result, we must apply full-month charges to ensure our operations are efficient and sustainable.

Yes the cost of tax is already included in our costs.

Juujbox will provide storage bins for you to use as long as you're a customer. Once you decide that you no longer need our services, you can return the empty bins to us or pay $20 for each bin to keep it as your own.

Life happens to all of us. We ask you to be proactive and contact our billing team to make us aware of any hardship you might be going through. We will do our best to set up alternative payment arrangements for you.

We will notify you if your payment does not go through so you can update your payment method. After 21 days we'll charge a $10 late fee.

You'll receive an email confirmation after placing your order.

From there, we'll work to get the storage bins you requested to your home quickly. Again, there's no additional cost for this service.

Once you've packed things up and are ready, you'll reach out to our team to schedule a pickup.

Our goal is to be at your door for pickup in less than 72 hours from the moment you tell us you're ready.

It's free! We don't charge you to pickup your storage bins.

Our delivery team will always have extra storage bins on hand. We'll ensure they can provide one to you, and we'll add the additional cost to your subscription.

If you're unable to be there during pickup, you'll need to identify someone authorized to sign off on our services available that will be present at that time.

To confirm someone other than yourself to oversee this process, we ask you to please send us an email confirmation to support@juujbox.com and provide us with the full name of that person, the best contact number and a quick note approving them to oversee pickup.

We charge a flat fee rate of $30 for deliveries.

You can request one or all of your items back. Each trip to your home for delivery will be a flat rate of $25.

Yes absolutely. Please feel free to request which items you want back when our customer support team contacts you to confirm your request.

We ask you to provide us with 48-72 hours notice for deliveries.

For extreme circumstances, rush deliveries are available for an additional $50 fee for a 24 hours turn around time.

Our delivery team will provide you with windows of availability for you to choose from.

If you're unable to be there during delivery, you'll need to identify someone authorized to sign off on our services available that will be present at that time.

To confirm someone other than yourself to oversee this process, we ask you to please send us an email confirmation to support@juujbox.com and provide us with the full name of that person, the best contact number and a quick note approving them to oversee delivery.

Yes we can but there are two things to consider:

1. If you'd like your items delivered to a different address in the same zip code, there will be no additional charges to you and we'd be happy to do it.

2. If you'd like items delivered somewhere beyond the above, we can ship them to you via FedEx, UPS, or USPS.
We would still charge you the delivery fee of $25 for picking the box up, and will only pass through the shipping costs from the carrier after that.

Please call us to determine pricing and note that we are not responsible for any damage that could occur to your items in-transit after they leave our facility.